MSP Builder offers tools, videos, and consulting services to Managed Service Providers around the world. Our MSP Tool Chest includes standalone administrative tools to simplify and standardize administrative tasks independent of any VSA/PSA platform. We offer videos that describe MSP services in easy to understand format that can be used for marketing, client retention, and even a simple "what we do" video for your web site. We assist other MSPs with VSA configuration and platform setup & migration tasks.
Core to our offering are several products specific to the Kaseya VSA platform. Our Multi-Tool allows MSPs to develop sophisticated automated Kaseya Service Desk procedures with a standard interface to over 60 functions. The RMM Suite is a turnkey solution for Kaseya that simplifies the deployment of a VSA with automated Service Desk, autonomous Maintenance tools, and a comprehensive set of finely crafted monitors that minimize "alert noise".
Good Habits for Writing Procedures
I participated in a panel at Kaseya Connect that talked about automation. One of the audience questions was "how do you manage creating procedures by your team?". … more