Posts in Category: Best Practices

Endpoint Security - Local Accounts

Creating and maintaining local admin accounts

Creating and maintaining local admin accounts on customer endpoints can be a challenging task. Just a few years ago, many MSPs used a single common set of credentials at all customers. This was replaced with per-customer credentials, and today we're being told to implement endpoint-specific accounts with complex passwords that change regularly. What's an MSP to do? Use the RMM Suite, of course!

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Endpoint Management - Service Level Automation

Deploying Components Based on Service Levels

Many MSPs offer different Operational Service Levels that include different products and varying levels of monitoring or automation. This has often resulted in complex configurations of filters and automation policies tied to scripts linked directly to customers. The RMM Suite can drive automation based on a "Class of Service" value that's defined as a customer custom field or at an organizational (group) level for simple operation.

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