The Real Price of Automation

I talk to a lot of MSPs about automation, and invariably we discuss our automation tools. It always surprises me when an MSP says, “we’re too small for that” or “I don’t think we could afford that!”. That usually leads to an interesting... read more
 

Managed Variables - Take 2

VSA Managed Variables, Problems, and SaaS-Friendly Solutions Well, just one month ago, I discussed using Managed Variables, and reviewed some of the challenges with them. A current bug in VSA leaves us with the inablilty to deal with undefined... read more
 

Leveraging VSA Machine Groups

VSA Best Practice Series
Planning, Structure, and Consistency These are the essentials for creating a VSA platform that is "automation friendly". If you read my article on Monitor Sets, you'll recall that our monitors utilize a machine-readable subject line. This allows... read more
 

Using VSA Managed Variables

VSA Managed Variables offer an excellent way to provide customer and machine-group specific values for use in Agent Procedures. We have more than 20 unique Managed Variables defined to help configure application licenses, define local account... read more
 

Good Habits for Writing Procedures

I participated in a panel at Kaseya Connect that talked about automation. One of the audience questions was "how do you manage creating procedures by your team?". That simple question led to this blog post, where I'll explain in more detail what we... read more