Of all the MSPs that I speak with, patching is the one component that everyone says that they use. Once we dig in a little deeper, I’m amazed by how few MSPs use this fundamental platform component as effectively as it can be. Most of the... read more

I talk to a lot of MSPs about automation, and invariably we discuss our automation tools. It always surprises me when an MSP says, “we’re too small for that” or “I don’t think we could afford that!”. That usually leads to an interesting... read more

VSA Managed Variables, Problems, and SaaS-Friendly Solutions Well, just one month ago, I discussed using Managed Variables, and reviewed some of the challenges with them. A current bug in VSA leaves us with the inablilty to deal with undefined... read more

Planning, Structure, and Consistency These are the essentials for creating a VSA platform that is "automation friendly". If you read my article on Monitor Sets, you'll recall that our monitors utilize a machine-readable subject line. This allows... read more

VSA Managed Variables offer an excellent way to provide customer and machine-group specific values for use in Agent Procedures. We have more than 20 unique Managed Variables defined to help configure application licenses, define local account... read more