MSPs worldwide use solutions and services from MSP Builder to:
- Significantly reduce alert noise from overwhelming their help desk;
- Reduce the administrative overhead of their RMM platform;
- Employ automation to maintain systems and remediate events;
- Develop operational standards across their customer base;
- Optimize operation of their Kaseya VSA platform.
Growing from MSP roots, we're sensitive to the specific needs of Managed Service Providers. Take a look around, you'll like what you see!
- Updates to our Daily Maintenance tool are now available soon that will allow application and role-specific tasks without system-specific configurations. The Control parameter now supports a "ROLE" argument.
- Many tools are being updated to use the VSA APIs. The Daily Audit tool, for example, now directly updates custom fields, making it much easier to customize.
- The Advanced Ticket Processing module rewrite is under way and should be availble by end of summer!
When Policies Disappear...
Many MSPs have complained recently about policies (and possibly other objects) disappearing when they are moved within a specific group, or moved and dropped into a group. … more