Of all the MSPs that I speak with, patching is the one component that everyone says that they use. Once we dig in a little deeper, I’m amazed by how few MSPs use this fundamental platform component … more

I talk to a lot of MSPs about automation, and invariably we discuss our automation tools. It always surprises me when an MSP says, “we’re too small for that” or “I don’t think we could afford that!”. … more

VSA Managed Variables, Problems, and SaaS-Friendly Solutions

Well, just one month ago, I discussed using Managed Variables, and reviewed some of the challenges with them.  A current bug in VSA … more

Planning, Structure, and Consistency

These are the essentials for creating a VSA platform that is "automation friendly". If you read my article on Monitor Sets, you'll recall that our monitors … more

VSA Managed Variables

VSA Managed Variables offer an excellent way to provide customer and machine-group specific values for use in Agent Procedures. We have more than 20 unique Managed Variables … more

Good Habits for Writing Procedures

I participated in a panel at Kaseya Connect that talked about automation. One of the audience questions was "how do you manage creating procedures by your team?". … more

It recently passed the 1 year mark of using the RMM Suite in our MSP practice (Baroan Technologies - www.baroan.com). Instinct told us that things were operating better - fewer tickets, more … more

Masterful Monitoring

One of the challenges that most MSPs face is managing the alerts from the systems that they monitor. All too often, the default or sample monitor sets that are provided by the … more